FAQ: Sailfish Community Device Program

 

1. What is the Sailfish Community Device Program? Why does it exist? 

Based on open source and amazing community, Sailfish OS is a fully customizable and people powered platform. The new Sailfish Community Device Program is for all who want to be in the frontline advocating or developing the platform and a more open future. The Program participants will get a limited edition Jolla C community device and can participate in online support sessions hosted by the Jolla R&D, product and design chiefs. First Program participants will be also invited to the International Sailfish Community Event on 17th June in Helsinki, Finland.

2. Who is eligible to participate in it? Why?

The Program is open for both developers and enthusiastic community members worldwide who support Sailfish OS by developing or advocating the platform. No code or other contributions are required. Due to certifications and other requirements, Jolla C device can be shipped to EU countries, Norway and Switzerland only. We are working to make device shipments possible also to other key regions.

3. If I want to participate how do I do it? 

Please join the Program via Jolla ShopWe can only take limited amount of participants to the Program, so act quickly!

4. Why does the Program cost money? Some competitors offer developer programs for free.

As much as we would like to offer the Program for free, our current financial situation doesn’t allow this. However, we have pushed the Program fee as low as we could to keep the Program fairly priced for our community. Jolla is not making any profit with this price.

5. Why doesn’t the Jolla C device have normal warranty? What are the terms? 

The Program and Jolla C device are not meant for general sale and are targeted to software community and developers. To be able to offer the Jolla C or any kind of device to our community, we have had to do some compromises, and warranty service is the biggest of them. Providing a commercial-level warranty service for a device requires large operations, which we as a software company are not focused on. However, we aim to support all Program participants through developer-care@jolla.com with any issues the participants face with the Program or Jolla C device.
See more in the terms and conditions.

6. If the device does not work properly or it breaks clearly because of production issues, can I return it? 

In case of a faulty product, you can return the product for a refund in accordance with and pursuant to Return Policy within 14 days from receiving the product. Please note that this term does not apply to exchanges or to product which develops a fault after you receive it. The product and any accompanying material are not meant for general sale and are targeted to software community and developers only. The product and any accompanying material are provided as is and without any warranties, express or implied.

7. If I’m not satisfied with the purchase can I return it and get a refund?

In case of a faulty product, you can return the product for a refund in accordance with and pursuant to Return Policy within 14 days from receiving the product. Please note that this term does not apply to exchanges or to product which develops a fault after you receive it. The product and any accompanying material are not meant for general sale and are targeted to software community and developers only. The product and any accompanying material are provided as is and without any warranties, express or implied.

8. Can I purchase several program participations (and Jolla C devices) if I want to? 

One person can participate to the program only once.

9. I didn’t manage to get in, but would be interested in the developer sessions. Can I access those and how?

The online support sessions are limited only for the Program participants. However, we aim to record the sessions and make the recordings available for everyone after the sessions, including non-program participants.

10. I live in a non-supported country, can I join the Program anyway?

The Program is open for both developers and enthusiastic community members who support Sailfish OS by developing or advocating the platform. Due to certifications and other requirements, Jolla C device can be shipped to EU countries, Norway and Switzerland only. We are working to make device shipments possible also to other key regions. Please send your email address to community@jolla.com to be notified if there will be more Program participations available.

11. How can I be sure that you will deliver the Jolla C device, given the challenges with the tablet project?

The Sailfish Community Program differs significantly from the tablet project. Planning of the support sessions and the International Sailfish Community Event are well underway, and the Jolla C device is ready for production from hardware, software and production point of view. Production of the devices has already started and is expected to finish by the end of May 2016. After production, we move to the fulfillment phase. We expect all program participants to have their Jolla C device in July 2016 the latest. We will update progress of the device deliveries as we go through the Jolla Blog.

12. How many Program participations there are available? Will you make more participations available later?

 Amount of program participants is limited to 1,000 and participants can join on first come, first served basis. One person can join the program only once.No further batches are planned for now. However, if there’s significantly more demand than supply and if we are able to serve further Program participants, we will reconsider the situation.

13. How long does the Program last?

The Program participation is valid until the end of May 2017, with online support sessions running throughout the Program. Program participants will get to keep the Jolla C device after the Program.